Position Purpose
The Guest Operations Manager will oversee the kitchen, food & beverage (F&B), and front office (FO) departments, ensuring all areas run smoothly and deliver exceptional guest experiences. This role supports the Hotel Operations Manager and plays a key role in maintaining operational efficiency and high standards of service.
Duties & Key Responsibilities
• Operational Oversight: Manage daily operations of the kitchen, F&B, and FO departments to ensure smooth and efficient service, meeting Hilton’s standards for guest satisfaction and service quality.
• Staff Management & Training: Supervise, recruit, and train staff in kitchen, F&B, and FO areas. Conduct regular performance evaluations, provide coaching, and ensure compliance with Hilton’s service standards.
• Guest Satisfaction: Address guest inquiries, complaints, and feedback professionally and promptly to ensure high levels of guest satisfaction and loyalty.
• Budget Management: Assist the Hotel Operations Manager in managing departmental budgets, implementing cost-control measures, and optimizing operational efficiency while maintaining service excellence.
• Quality Control: Ensure that cleanliness, safety, and service standards are consistently met across all departments. Perform regular inspections and audits to ensure compliance with Hilton standards and regulations.
• Cross-Department Coordination: Work closely with housekeeping, maintenance, and other departments to ensure seamless operations and efficient guest service across the hotel.
• Reporting & Performance Monitoring: Prepare and present regular reports on departmental performance, guest satisfaction, and key metrics to the Hotel Operations Manager.
• 3-5 years of experience in hotel management, especially in kitchen, F&B, and front office operations.
• Strong leadership skills, with the ability to manage and motivate teams.
• Excellent communication and problem-solving abilities.
• Knowledge of budgeting, cost control, and operational efficiency.
Qualifications
• Bachelor’s degree in hospitality management or related field preferred.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success […]
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do […]
Job Description Job Purpose This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards. Primary Responsibilities Operation Process all incoming and outgoing calls accurately and courteously Ensure smooth internal telecommunication as per Hotel Standards Record and control wake-up calls accurately Assist […]
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and […]
JOB SUMMARY Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to […]
