Retail Sales Associate

JOB DESCRIPTION

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Retail Sales Associate to join this incredible team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

• Classification:Casual (2-3 days per week)
• Shift: Varies – 10-hour shift. Must be able to provide at least two (2) days with open availability.
• Pay Rate: The pay rate for this role is $19.44 and is based on applicable and specialized experience and location. 

The ideal candidate will have at least six (6) months customer service is required and a flexible schedule to include days, nights, weekends and holidays.

Want to learn more? Hotel Website, Facebook, Instagram, YouTube

What will I be doing?

As a Retail Associate, you would be responsible for assisting guests and selling merchandise in a timely, friendly and efficient manner in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and acknowledge guests upon arrival in the shop
• Demonstrate knowledge of merchandise, styling and pricing
• Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates and cards
• Wrap merchandise and pack orders for shipping
• Assist in conducting inventory and ensure adequate merchandise supply levels
• Respond to guest inquiries and requests in a timely, friendly and efficient manner

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
• https://jobs.hilton.com/apac/en/job/HOT0C1Z5/Retail-Sales-Associate-Casual-Grand-Wailea-A-Waldorf-Astoria-Resort