In Room Dining Supervisor

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

Summary

As the In-Room Dining Supervisor at Delano Dubai, you will lead and oversee the daily operations of the in-room dining department. Your role is pivotal in ensuring that guests receive exceptional service, maintaining the highest standards of food quality, presentation, and overall dining experience within the comfort of their rooms.

Responsibilities

Team Leadership & Training:

• Supervise and motivate the In-Room Dining team to deliver outstanding service.
• Conduct daily briefings, ensuring all team members are informed about daily specials, guest preferences, and operational updates.
• Provide training and development opportunities to enhance team skills and performance.

Guest Service Excellence:

• Ensure timely and accurate delivery of food and beverages to guest rooms.
• Address and resolve guest inquiries, requests, and complaints promptly and professionally.
• Maintain a personalized approach to service, anticipating guest needs and exceeding expectations.

Operational Management:

• Oversee the setup and maintenance of in-room dining stations, ensuring cleanliness and organization.
• Monitor stock levels, manage inventory, and coordinate with the kitchen and other departments to ensure smooth operations.
• Ensure compliance with health, safety, and sanitation regulations.

Quality Control & Standards:

• Inspect food and beverage presentations to ensure they meet Delano’s high standards.
• Implement and uphold service protocols, ensuring consistency and quality in every guest interaction.
• Conduct regular audits to ensure adherence to departmental policies and procedures.

Administrative Duties:

• Assist in scheduling shifts and managing team attendance.
• Maintain accurate records of guest preferences, special requests, and feedback.
• Prepare reports on departmental performance, inventory usage, and guest satisfaction metrics.
• https://careers.accor.com/global/en/job/in-room-dining-supervisor-in-delano-dubai-dubai-united-arab-emirates-jid-73601