Reservations

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World’s 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

About the role:

Four Seasons Resort Palm Beach is seeking a Reservations & Communications (ResComm) Manager to join our talented Sales & Marketing team! Don’t miss this unique opportunity to be part of our award-winning team, while beginning your career with the world’s leading luxury hotel company!

Four Seasons Resort Palm Beach is part of a shared services collection with shared ownership that encompasses Four Seasons Hotel and Residences at The Surf Club and Four Seasons Hotel and Residences Fort Lauderdale. The ability to embrace, collaborate, and support the “Shared-Services Model” while aligning efficiencies within the hotel cluster is crucial. The ideal candidate is a self-motivated, driven individual who possesses strong communication skills, revenue, and reservations experience, along with the ability to manage and motivate a ResComm team.

This role is based at Four Seasons Resort Palm Beach (PBF) your home hotel and reports to the Senior Director of Reservations. The ability to travel and work on-site at any of the South Florida properties as required with notice is essential.

What you will do:

The position is responsible for generating rooms reservations, restaurant reservations, spa reservations and other revenue generating activities by coaching and counseling an experienced team of Guest Experience Sales Specialists to increase conversation rates and close new business while delivering a superior guest experience. Responsibilities will include talent leadership and development, focusing on quality assurance, call and email conversion, maintaining global standards and working closely with the Sales and Marketing Team and Worldwide Reservations Office.

What you bring:

• Experience: Minimum of 3–5 years in a managerial role within the Reservations Department or Rooms Division, with a proven track record of successfully leading and developing high-performing teams.
• Leadership & Communication: Strong leadership capabilities paired with excellent interpersonal, verbal, and written communication skills in English; proficiency in additional languages is an asset.
• Team Development: Lead, mentor, and train the Reservations Team to meet and exceed revenue targets, while upholding brand standards and Forbes 5-Star service expectations.
• Operational Oversight: Supervise daily operations including VIP reservations, return guest preferences, and handling of special requests to ensure a seamless guest experience.
• Training & Upselling: Ensure all team members are well-versed in hotel services, room categories, and upselling techniques to optimize both revenue and guest satisfaction.
• Composure & Efficiency: Demonstrate the ability to remain composed under pressure, effectively prioritize tasks, and maintain precision in high-volume environments.
• Guest-Centric Approach: Exhibit a strong commitment to exceptional guest service, ensuring each reservation inquiry is managed with accuracy, care, and professionalism.
• https://careers.fourseasons.com/us/en/job/REQ10361858/Reservations-Communications-Manager