Assistant Night Manager

Your team and working environment:

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards.

World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities.

Edmonton’s castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings.

At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Assistant Night Manager (Full Time)
Reporting to the Night Manager, the Assistant Night Manager is responsible for assisting the Night Manager with nightly tasks, and in their absence ensures we provide the highest level of guest service and ensuring that standards are maintained during the overnight period. The Assistant Night Manager will be responsible for the entire hotel and act on behalf of the General Manager during this time frame, in the absence of the Night Manager.

What you will be doing:

• Responsible for overseeing night audit operations and managing the hotel in the Night Manager’s absence.
• Provide excellent guest service and assist with Front Desk tasks, including check-in and checkout.
• Ensure compliance with Front Office policies, and complete nightly end-of-day reports, balancing accounts accurately.
• Support and motivate the night team, including performance evaluations and crisis management when necessary.
• Ensure a safe work environment, following health, safety, and emergency procedures.
• Handle guest requests, complaints, and interdepartmental communication effectively, while completing administrative tasks as directed.
• Other duties as assigned
• https://careers.accor.com/global/en/job/assistant-night-manager-full-time-in-fairmont-hotel-macdonald-edmonton-canada-jid-70562