Complex Reservations Coordinator

Signia by Hilton Orlando, and the adjacent, Waldorf Astoria Orlando, 2 Official Walt Disney World^® Hotels are searching for a Complex Reservations Coordinator to join their dynamic Reservations team! Between the 2 properties combined, there are over 1,500 rooms, 12 restaurants and lounges and over 350,000 sq. feet of meeting and event space.

Ideal candidate would be someone who has previous hospitality experience in reservations, front desk or group housing, is detail oriented and has excellent communication and multitasking skills. Microsoft Office, OnQ and R&I experience is highly preferred. This is the perfect opportunity for anyone looking to elevate their hospitality career at a large complex operation.

Shift Pattern:  Monday-Friday, 8:30am-5pm – weekends as needed

Pay Rate: $20.84 per hour, plus upsell incentive program

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. 

What will I be doing?

• 90% of this role will be focused on groups, the other 10% will be on leisure wholesale third parties
• Creating and Managing group room block, building new SRPs in ONQ and R&I
• Monitor group blocks, ensure cut off dates are met, monitor groups performance, process rooming list using passkey
• Answer all transient and group reservations calls and emails in a professional and friendly manner.  Promptly provides accurate information regarding availability of accommodations and other requested information
• https://jobs.hilton.com/apac/en/job/HOT0C2IK/Complex-Reservations-Coordinator-Signia-by-Hilton-and-Waldorf-Astoria-Orlando