Assistant Restaurant Manager

Mandarin Oriental, Hong Kong is looking for an Assistant Restaurant Manager to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 60 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city. The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two that hold Michelin Star status, a luxurious club lounge, a Shanghainese-inspired holistic spa, an indoor pool and a state-of-the-art fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home” for discerning leisure and business travellers alike.

About the job

Based at the Mandarin Oriental, Hong Kong within Food & Beverage Service Division in Hong Kong, the Assistant Restaurant Manager is responsible for supervising the daily operation of the

restaurant and ensuring that the services provided are up to the hotel’s standards. The Assistant Restaurant Manager reports to the Restaurant General Manager.

As Assistant Restaurant Manager, you will be responsible for the following duties:

• Supervise a smooth daily operation and support in administration
• Understand guests’ needs and deliver excellent service
• Handle guest complaints and comments
• Provides professional development to colleagues and leading the team to achieve departmental goal and total guests’ satisfaction
• Ensure the bar operation in full compliance with all safety and HACCP requirements
• Liaise with kitchen team on a daily basis
• Provide timely training and coaching to the colleagues
• Assist in other ad hoc projects as assigned

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As Assistant Restaurant Manager, we expect from you:

• At least 3 years’ relevant working experience in similar capacity in hotel Food & Beverage, preferably in luxury hotel
• Excellent managerial and interpersonal skills
• Passion in customer service and hospitality industry
• Able to work under pressure
• International exposure will be an advantage
• Excellent communication skills and fluent in Mandarin, Cantonese and English

Our commitment to you

https://careers.mandarinoriental.com/jobs/assistant-restaurant-manager-the-aubrey-hong-kong-hong-kong-island