A People Operations Manager is responsible for providing first-class Team Member relations services to the hotel to deliver an excellent Team Member experience while assisting with People Operations strategy and managing succession planning.
What will I be doing?
The People Operations Manager will provide HR support & expertise to the Hotel Leadership and lead, supervise and monitor all HR activities at the hotel, ensuring a great brand-specific team member work experience and 100% compliance with Hilton policies and local/national regulations that impact the business:
Lead By Example
- Be a great boss and role model for others with regards to brand-specific behaviours
- Ensure you and your team pro-actively support Team Members in operations departments during peak service hours (e.g. giving a helping hand in the restaurant at breakfast, clearing tables etc.).
- Be at the Hotel Restaurant during Breakfast service for 30 minutes a day, assisting with clearing tables, checking-in guests for breakfast, and engaging with guests to understand any challenges in order to drive Stay Scores upwards
- Be available over a weekend once a month to be Duty Manager for the weekend.
- Interview, select, on-board, supervise, coach, and evaluate People Operations team members
- Organize and provide regular HR training opportunities for People Operations TMs and HODs
- https://jobs.hilton.com/apac/en/job/HOT0C2HJ/People-Operations-Manager
