The Human Resources Manager will oversee all HR functions within the hotel, ensuring compliance with Ugandan labor laws, immigration regulations, tax obligations, and cultural practices. This role requires a strategic leader who can manage recruitment, payroll, performance management, training, and employee engagement while maintaining operational excellence and legal compliance. The HR Manager will act as a key liaison between management and associates, fostering a positive work environment aligned with both global hospitality standards and local cultural norms.
CANDIDATE PROFILE
Education and Experience
CORE WORK ACTIVITIES
Managing Recruitment and Hiring Process
• Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
• Establishes and maintains contact with external recruitment sources.
• Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
• Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
• Oversees/monitors candidate identification and selection process.
• Provides subject matter expertise to property managers regarding selection procedures.
• Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
• Performs quality control on candidate identification/selection.
Administering and Educating Employee Benefits
• Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
• Prepares, audits and distributes unemployment claim activity reports to property management.
• Attends unemployment hearings and ensures property is properly represented.
• Ensures that department has the available resources on hand to administer employee.
Managing Employee Development
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees are cross-trained to support successful daily operations.
• Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Job Description Situated on a unique vantage point with breathtaking views over Lake Wakatipu and the Remarkables Mountain range. Our resort offers 148 guest rooms with either spectacular Lake or relaxing Garden views. Mercure Queenstown Resort offers a welcoming, team-focused environment where everyone works together to create exceptional guest experiences. With 65 dedicated Heartists […]
