Executive Administration Assistant

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Executive Administration Assistant

Company Description

 

A fantastic opportunity has arisen for an Executive Administration Assistant, Guest Experience & Quality Assurance to be part of Rimrock Banff, Emblems Collection.

At the Rimrock, we create more than luxury experiences, we create moments that move people.
Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart.
Here, every day brings connection, growth, and unforgettable memories, on and off the clock.
Live boldly. Work with heart. Stay moved.
https://www.rimrockcareers.com/

 

 

Job Description

 

As Rimrock Banff prepares to re-emerge as the first Emblems Collection retreat in North America, we’re not just reopening, we’re redefining modern mountain luxury.
The Executive Administration Assistant, Guest Experience & Quality Assurance plays a pivotal role in ensuring every guest interaction, brand standard, and service touchpoint reflects the refined excellence of Rimrock Banff.

This role blends strategic coordination, service culture leadership, and executive-level administration, connecting our leadership team to the heartbeat of our guest experience. You’ll champion our quality assurance programs, elevate feedback into action, and ensure alignment between our vision and every detail of delivery.

Key Responsibilities

Quality & Brand Excellence

  • Lead the hotel’s Quality Assurance and Brand Standards programs, ensuring consistency across all departments.
  • Conduct internal audits and coordinate pre- and post-QA review action plans.
  • Monitor guest feedback channels (TrustYou, surveys, direct correspondence), providing data-driven insights and follow-up strategies.
  • Lead monthly Service Excellence reviews with leadership teams to celebrate wins and drive accountability.

Executive Office & Communication Support

  • Provide direct administrative and strategic support to the General Manager and Director of Operations.
  • Prepare executive correspondence, reports, and presentations with accuracy and polish.
  • Coordinate leadership meetings, track action plans, and manage internal communication flows.
  • Oversee VIP visit coordination (Owners, Corporate, Media, Returning Guests) and create personalized notices and itineraries.

Guest Experience Leadership

  • Partner with Department Heads to identify opportunities to enhance guest journeys and uphold luxury service standards.
  • Collaborate on service culture initiatives, recognition programs, and brand experience training.
  • Ensure follow-up on guest recovery and recognition programs reflects genuine care and consistency.

Administrative & Operational Support

https://careers.accor.com/global/en/job/executive-administration-assistant-guest-experience-and-quality-assurance-in-the-rimrock-resort-hotel-banff-banff-canada-jid-74444

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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