Assistant Banqueting Manager

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences – meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

What you’ll do

We are looking for an experienced Banquets Assistant Manager to join the pre-opening team at SLS Barcelona. Under the guidance of the Director of Banqueting, you will liaise between multiple departments to ensure the success of every group function – and model exceptional service and leadership skills among your team.

• Provide warm, sincere and engaging service.
• Ensures smooth and efficient functioning of the Banquet Department on a daily basis.
• Responsible for the timely, precise and expert execution of all banquets functions
• Creative, cost-effective scheduling of the banquet Leadership Team, Captains, Banquet Servers, Coordinator.
• Proactively analyzes, develops, and revamps internal processes to create new ways of providing unique and innovative services ideas and incentives.
• Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively.
• Ensures departmental adherence to, and awareness of Health & Safety standards
• Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication, training and coaching.
• Conduct performance evaluations and provide ongoing training and development opportunities.
• Uphold the highest standard of internal and external customer service at all times.
• Ensure service is within the standards of SLS Barcelona.
• Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience.
• Maintain high staff morale and team spirit within the department.
• Performs any and all other tasks as assigned.

What we are looking for…

• Degree with emphasis in Hospitality/Restaurants management.
• +3 years experience in food and beverage management and, preferably in a luxury hotel setting.
• Problem solving & decision making skills; analytical and highly detail oriented.
• Proven team leader with a high level of energy and motivation with a proven track record of living the company’s values.
• Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good – your team, guests and colleagues alike.  You make a positive impact.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.