Director of Commercial Strategy

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Hangzhou is a forthcoming five-star luxury hotel set within the prestigious Westlake 66 mixed-use development, near the UNESCO-listed West Lake. Scheduled to open in 2026, the hotel will feature 194 elegantly designed guestrooms and suites, complemented by four restaurants and bars, extensive meeting and event spaces, and world-class wellness facilities including a signature spa, fitness centre, and indoor pool. Blending contemporary sophistication with cultural heritage, the hotel is designed as a serene retreat in one of China’s most vibrant cities, offering seamless access to Hangzhou’s key business districts and leisure attractions.

About the job

We are looking for a strategic Commercial Director who will lead all revenue-generating functions, including sales, marketing, revenue management, and distribution. This role is responsible for driving business growth, optimizing profitability, and aligning commercial efforts with market trends and brand positioning. Through strategic planning and cross-departmental collaboration, the Director ensures the hotel achieves its commercial targets. This position reports to the General Manager.

As Director of Commercial Strategy, you will responsible for the following duties:

• Develops the hotel’s commercial strategy and business outlook in line with brand guidelines.
• Collaborates with the Director of Revenue on pricing, inventory management, channel distribution, and market segmentation strategies.
• Defines sales strategies and coordinates efforts between Regional Sales Offices, Corporate Revenue Management, Marketing & Communications, and on-property leadership.
• Communicates and implements commercial strategies, adapting them as market conditions evolve.
• Works with Marketing & Communications to develop targeted marketing propositions and campaigns.
• Identifies future revenue opportunities and communicates strategies to sales and marketing teams.
• Evaluates effectiveness of sales channels and optimizes budget allocation accordingly.
• Monitors competitors’ activities, including pricing, offers, renovations, and inventory.
• Manages the annual sales budget and controls expenditures through monthly forecasts.
• Prepares the hotel’s annual budget and marketing plan in collaboration with Marketing and Revenue teams.
• Analyzes business trends, booking pace, market share, and competitor performance regularly.
• Communicates key local events and implements event-specific revenue strategies.
• Ensures timely and accurate processing of reservation inquiries to capture demand data.
• Utilizes reservation, sales, and revenue management systems (e.g., SynXis, IDeaS, Delphi) effectively.
• https://careers.mandarinoriental.com/jobs/director-of-commercial-strategy-hangzhou-china