Additional Information: This hotel is owned and operated by an independent franchisee, Diamond Hotels Canada Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Position
This is a contract position until February 2027 to cover for a Maternity Leave. You are responsible for assisting the Guest Services Manager in managing the day to day operation of the Front Desk. Your primary responsibility will be to ensure outstanding service to ensure total guest satisfaction through proper training and compliance with company policies and procedures and brand standards. You will also establish and support a high level of cooperation and teamwork in all areas of the Front Desk and among other departments.
Duties & Responsibilities
Ensure the smooth operation of the Guest Services Department in concert with and in the absence of the Guest Services Manager, ensuring that all standard operating procedures pertinent to Guest Services and brand standards are consistently followed.
Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.
Recognize and seize all opportunities to increase guest loyalty, employee satisfaction and profitability.
Champion the Marriott Rewards loyalty program through active promotion of the program; ensuring all related policies and procedures are adhered to; and Marriott Rewards members are recognized.
Assist in managing the recruitment, interviewing, onboarding and training off all front office employees.
Assist in maintaining information on rates, specials, packages, programs, etc and ensuring staff are trained in all areas
Assist in completing weekly reports, forecast, reservations on the books, scheduling and payroll input
Assist in recruitment process for guest services associates
Promote teamwork and quality guest service through effective communication and coordination with other departments
Provide direction, support and motivation to the Front Desk team
Maintain best practices to ensure continuous positive employee relations (engagement, conflict resolution, training/development, labour compliance, etc.)
Follow established policies and procedures when hiring new staff
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do […]
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete […]
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]
