Night Receptionist

Work and Play in South Wharf’s Vibrant Community 

Discover Novotel Melbourne South Wharf, our 26-level golden tower with 347 rooms and suites, complemented by direct access to the Southern Hemisphere’s largest meeting space at the Melbourne Convention & Exhibition Centre. Our guests enjoy 24-hour fitness facilities, complimentary WiFi, and proximity to DFO shopping, Crown Casino Entertainment precinct, Marvel Stadium, Southern Cross Station, and the city centre.

We are currently looking a reliable and dedicated individual to join our Front Office team. As a Night Receptionist, you will play a crucial role in ensuring the smooth operation of the hotel during the overnight hours, providing excellent customer service to guests and handling financial transactions accurately.

Key Responsibilities Include:

• Perform accurate and efficient check-ins and check-outs for guests arriving or departing during the night shift
• Conduct nightly audits to reconcile and balance all hotel transactions, ensuring accuracy in financial records
• Prepare and distribute daily reports summarising hotel operations during the night shift
• Monitor and respond to any emergency situations or security issues that may arise
• Collaborate with other departments to communicate relevant information and ensure a seamless transition between shifts
• Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and features
• Assist in maintaining a safe and secure environment for guests

• Previous experience in a hotel front desk or night audit role is preferred
• Strong attention to detail and accuracy in handling financial transactions
• Ability to work independently and handle multiples tasks simultaneously
• Proficiency in using hotel management software and standard office applications
• Availability to work overnight shift from 11 pm to 7 am, weekends and public holidays
• Strong knowledge of computer systems including Microsoft Office and preferably in Opera
• Good interpersonal skills with ability to communicate with all levels of team members