Front Office Agent

The receptionist supports the daily operations of the Front Office, delivering high-quality service to guests and ensuring a positive experience from arrival to departure.

What will I be doing?

• Manage front desk operations, including check-in and check-out procedures
• Respond promptly and efficiently to guest inquiries and requests
• Maintain effective communication with the Front Office Manager and Supervisors regarding guest feedback and operational matters
• Deliver a high level of customer service at all times
• Apply knowledge of room categories, rates, packages, and hotel promotions
• Contribute to maximizing occupancy through upselling techniques
• Handle payments in accordance with hotel policies, including cash, credit cards, and foreign currency
• Answer calls through the switchboard system
• Ensure the proper handling and delivery of guest messages, correspondence, and packages
• Comply with health, safety, and fire regulations
• Operate front office systems and equipment in line with established procedures
• Participate in training sessions for professional development
• Adhere to brand standards and company policies
• Collaborate with other departments to support overall hotel operations

What are we looking for?
Front Office Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• https://jobs.hilton.com/apac/en/job/HOT0CIDI/Front-Office-Agent