GSA- Front Office

GSA-Front Office
First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Your experience and skills include:

• Relevant diploma / degree in Hotel Management.
• Minimum 1-2 years of experience.
• Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
• Displays high level of flexibility, initiative, sincerity and team work.
• Knowledge about Opera would be an advantage.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.