Front Office Assistant Manager

Mercure Penrith is located at the base of the Blue Mountains offering 222 accommodation rooms to welcome guests to the Penrith area. As part of the of the Panther’s precinct, our team are passionate Penrith Panthers supporters who pride themselves on providing exceptional service and memorable guest experiences.

Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries.  We offer exceptional opportunities for career development, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world.

In your new role as Assistant Manager, you will be reporting to our Rooms Division Manager and be responsible for overseeing the front desk operations and ensuring that our guests receive exceptional service during their stay. You will manage a team of front desk agents and be responsible for training and mentoring them to provide the best possible service.

• Coaching, training and developing our front office and food and beverage team to ensure a warm and friendly service is consistent for all guests.
• Working alongside the team checking guests in and out of the hotel.
• Promote the Accor Live Limitless Loyalty Program by encouraging guests to join the program, manage and activate the loyalty experience for our valued members.
• Working closely with the Rooms Division Manager to effectively control front office wage costs and maximising revenue opportunities.
• Responsible for handling guest feedback in an efficient and proactive manner and providing an on the spot solution to ensure guest’s leave the property happy. Implementing changes to prevent re-occurrence. Utilising Trust You to respond to online guest reviews.
• Updating the Hotel log and communicating at morning meetings.
• Ordering stock and minimising wastage to ensure expenses are controlled within the department.
• Working together with trust so that colleagues and management meet the goals of the outlets and the Hotel.
• Inducting your team members within their first week of employment.
• Monitoring the safety and security of our colleagues, guests, visitors and hotel property. Ensuring all any safety risks are reported immediately to the hotel leadership team.
• Openly communicate with the team ensuring regular team briefings to share key information and handovers between front office shifts.
• Liaising with all hotel departments to ensure guest expectations are met.
• https://careers.accor.com/global/en/job/front-office-assistant-manager-in-mercure-penrith-penrith-australia-jid-75027