With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided.
What will I be doing?
As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards:
• Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift.
• Communicate effectively both verbally and in writing to provide clear directions to staff.
• Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.
• Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
• Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
• Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
• Listen to and understand requests, issues and situations from both guests and team members.
• Regular attendance in conformance with the standards established by Hilton from time to time.
https://jobs.hilton.com/apac/en/job/HOT0C2Y4/Front-Desk-Executive
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Hilton Istanbul Bosphorus – Making Hotel History in Istanbul Since 1955 Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we’ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began […]
JOB DESCRIPTION The Juniper Hotel Cupertino is looking for its next Bellperson to join the team! Our property has 224 guest rooms, about 11 miles west of downtown San Jose, and brings a modern boutique atmosphere to Silicon Valley. The hotel is less than 20 minutes from Levi’s Stadium and San Jose Airport. Our Team Members love […]
A Bell Attendant is responsible for transferring and storing guest luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the […]
A Front Desk Agent is responsible for checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service. This is an AM shift and availability must include weekends and holidays. A clean driving record is required, due to the need of potentially drive our airport shuttle. Range of pay is $16.50 – 20.50. […]
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team […]
