Chef Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

• At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive. As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest. If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional. Discover more at press.fourseasons.com/singapore

About the role

Chef Concierge

As Chef Concierge, you will be the face of our guest experience—an ambassador of excellence, a leader of our Concierge and Guest Services team, and the curator of memorable stays. You will anticipate guest needs, respond to a wide range of requests with poise and flair, and ensure each interaction reflects the warmth and professionalism.
What you will do

Guest Experience Excellence
Crafting thoughtful and tailored recommendations that enhance each stay, ensuring all guests receive exceptional, personalized service.

Leadership & Team Management
Lead and inspire the Concierge and Guest Services team to uphold the highest standards of service. Set clear goals, manage daily operations, and foster a culture of accountability and passion.

Operational Supervision
Ensure seamless coordination between departments to meet guest expectations. Maintain awareness of hotel operations, events, arrivals/departures, VIPs, and guest preferences.

Strategic Planning
Develop goals and work plans that drive team performance and align with property-wide financial and guest satisfaction objectives.

Local Expertise & Partnerships
Establish and maintain relationships with premier restaurants, cultural sites, and local businesses. Curate an up-to-date concierge database to deliver unparalleled recommendations.

Administrative Responsibilities
Oversee departmental schedules, participate in hiring and appraisals, manage capex and service accruals, and ensure timely requisitions and payments for part-time services.

What you bring

• • A certified member of Les Clefs d’Or (Golden Keys) with proven leadership experience in Concierge, preferably in a luxury brand
  • Leader with the ability to mentor and inspire others through service excellence and emotional intelligence. Commitment to employee training, learning, and development, fostering a positive and productive work environment.
  •  Deep understanding of the guest journey and a commitment to crafting meaningful touchpoints at every stage
  • Strong local knowledge and a passion for uncovering and sharing exceptional guest experiences
  • Excellent interpersonal and influencing skills in building and maintaining relationships across departments and with guests, creating a memorable and high-quality experience.
  • Strong organizational and problem-solving abilities. Ability to manage teams, handle complex schedules, and coordinate across departments.
  • Comfortable using hotel software and guest experience platforms
  • https://careers.fourseasons.com/us/en/job/REQ10347686/Chef-Concierge