Assistant Director, Conference Services and Catering

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Assistant Director, Conference Services and Catering will ensure an engaged team, efficient operations, and offerings that exceed the expectations of every client.

Competitive Salary: $100,000-$106,000 gross annually, based on previous experience & education

Job Duties Include:

Reporting to the Director of Conference Services, responsibilities and essential job functions include but are not limited to the following:

• Lead a team of 2 Conference Service Managers (Weddings), 4 Conference Services Coordinators and 1 Conference Concierge.
• Responsible for handling large conferences, from the time a contract becomes definite to execution, assuring excellence in service delivery and revenue optimization.
• Assist in developing innovative event offerings following event industry trends that create optimal guest experiences and new revenue opportunities.
• Assist the Director of Conference Services in attending, Morning Ops Meeting, Department Head Meeting and Credit Meeting.
• Chair when necessary weekly conference resume meetings.
• Assist in directing and managing all activity related to the conference services office, ensuring all service standards are followed.
• Assist in the preparation and execution of the annual budget and business plans.
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
• Conduct site inspections as required.
• Ensure that function bookings, group resumes, event contracts and banquet event orders are prepared and distributed accurately and efficiently
• Work closely with the Director of Conference Services  to prepare monthly and weekly forecasts
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Drive function space optimization/maximization to ensure the best utilization of space for guest experience and financial performance.
• Onboard new team members.
• Lead training and recruitment efforts.
• Follow all safety policies.
• Other duties as assigned.
• https://careers.accor.com/global/en/job/assistant-director-conference-services-and-catering-in-fairmont-banff-springs-banff-canada-jid-75023