Meeting and Events Concierge

JOB DESCRIPTION

The Signia by Hilton La Cantera Resort & Spa is seeking a Meetings & Events Concierge to join our team!

This role is an exciting opportunity to be the primary point of contact for groups during their stay. The Meetings & Events Concierge will ensure each group receives exceptional service by anticipating needs, coordinating with internal departments, and acting as the liaison between clients and the hotel team.

If you’re passionate about delivering outstanding guest experiences and thrive in a dynamic event environment, we’d love to hear from you!

What Will I Be Doing?

At La Cantera Resort & Spa, the Meetings and Events Concierge is responsible for the assisting exceptional execution of all conferences and unique events contracted by the Group and Event Sales Department.  The Meeting & Events Concierge supports the sales team in managing reservations and handling issues related to the use of these rooms.

The Meeting & Events Concierge will collaborate daily with all departments in the Resort to anticipate, meet and exceed the needs of our clients. This position requires a detailed, organized, and flexible individual who is customer-focused, reliable, and an expert at multi-tasking.  Excellent interpersonal skills and effective written communication are essential for this role.

• Manage and communicate any changes or special requests to relevant departments (housekeeping, front desk, etc.).
• Serve as the primary point of contact for group clients, addressing their reservation needs, modifications, and inquiries.
• Assist group guests with any issues or special requests during their stay, ensuring a seamless experience.  Which could include driving a golf cart and shuttling of guests.
• Liaise with the sales, catering, and front office teams to ensure group room logistics are well coordinated.
• Collaborate with the Revenue Management team to monitor room availability, group rate adjustments, and optimize yield for group blocks.
• Collaborate with Revenue team to ensure that groups are charged accordingly for no-shows, cancellations, and early departures per the Resort’s policies.
• Maintain up-to-date records of group reservations and communication logs. Communicate these updates effectively and efficiently to clients.

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What are we looking for?

• Minimum Years of Experience: one (1) year guest contact or customer experience
• Microsoft Office Experience (Word, Excel, Outlook)
• https://jobs.hilton.com/apac/en/job/HOT0C2FC/Meeting-and-Events-Concierge-Signia-by-Hilton-at-La-Cantera-Resort-and-Spa