JOB SUMMARY
The Food & Beverage Operations Manager is responsible for overseeing all food and beverage operations, including restaurant, bars, and room service activities. This role ensures exceptional guest and employee satisfaction while maintaining standards and exceeding financial goals. The manager demonstrates proficiency in all applicable food and beverage laws and regulations, develops and implements business plans, and manages daily operations to meet or exceed customer expectations.
Candidate Profile
Education and Experience
- High school diploma or GED; 5 years of experience in food and beverage, culinary, or related professional area, OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 3 years of experience in food and beverage, culinary, or related professional area.
Core Work Activities
Managing Day-to-Day Operations
- Supervise daily Food and Beverage (F&B) operations, ensuring compliance with all policies, standards, and procedures.
- Assist in ordering F&B supplies, cleaning supplies, and uniforms.
- Operate all department equipment and report malfunctions.
- Monitor staffing levels to meet guest service and operational needs.
- Encourage mutual trust, respect, and cooperation among team members.
- Understand employee positions to perform duties in their absence.
- Develop specific goals and plans to prioritize, organize, and accomplish work.
- Monitor and maintain employee productivity levels.
- Maintain the operating budget and ensure compliance with standards and legal obligations.
Providing Exceptional Customer Service
- Offer services that exceed customer expectations for satisfaction and retention.
- Improve service by understanding guest needs and providing guidance and feedback.
- Act as a role model for appropriate behaviors and customer relations.
- Proactively address guest concerns and complaints.
- Review customer feedback and satisfaction results with employees.
Leading the Food and Beverage Team
- Manage all aspects of the Food and Beverage departments (excluding banquets and catering).
- Supervise and develop team members, setting performance standards and monitoring performance.
- Create a motivating environment that emphasizes teamwork and passion for service.
- Respond quickly to employee concerns and provide a learning atmosphere focused on continuous improvement.
- Develop an action plan based on employee engagement and guest satisfaction results.
Managing and Conducting Human Resource Activities
