GUEST SERVICES AGENT
Mandarin Oriental Kuala Lumpur is looking for a Guest Service Agent to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.
About the job
Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Service Agent is responsible for to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.The Guest Service Agent reports to the Reception Manager.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, […]
Job Description To welcome customers. To ensure that all guests checking in and out are offered help with their luggage. To assist guests in every way possible. To maintain a presence in the lobby so that there is always somebody available to answer guest’s queries. To ensure that the lobby and entrance area are […]
Job Description *Provides courteous service to customers by operating the switchboard according to standards. *Communicates clearly and courteously. *Demonstrates fluency in the use of equipment. *Transfers incoming calls promptly to the appropriate extension. *Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them. *Responds to customer […]
