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Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, […]
Job Description To welcome customers. To ensure that all guests checking in and out are offered help with their luggage. To assist guests in every way possible. To maintain a presence in the lobby so that there is always somebody available to answer guest’s queries. To ensure that the lobby and entrance area are […]
Job Description *Provides courteous service to customers by operating the switchboard according to standards. *Communicates clearly and courteously. *Demonstrates fluency in the use of equipment. *Transfers incoming calls promptly to the appropriate extension. *Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them. *Responds to customer […]