Director of Rooms

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It’s a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

Position:             Director of Rooms           

Department:       Rooms Division / Front Office

Reports to:         Resort Manager

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PURPOSE OF POSITION

To manage and coordinate all departments in the Rooms Division. Plan, develop, implement and audit the quality of products and services for all internal and external customers.

KEY ROLES & RESPONSIBILITIES

• Maintain complete knowledge of:

• All hotel features/services
• All room types, numbers, layout, décor, appointments and locations
• All room rates, special packages and promotions
• Daily house count and expected arrivals/departures
• Previous day’s pickup and anticipated business levels
• Room availability status for any given day
• Scheduled in-house group activities, locations and times
• All hotel and divisional policies and procedures
• Monthly forecast and budget items

• Tour hotel daily; audit staff adherence to hotel policies and procedures in all phases of service and job functions; follow up with designated personnel where needed
• Review departmental/divisional profits, payroll expenses, rooms’ expenses, cost per occupied room, previous day’s occupancy and room revenues
• https://careers.accor.com/global/en/job/director-of-rooms-in-raffles-seychelles-baie-ste-anne-seychelles-jid-76019