Executive Steward

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Responsible for the management of all aspects of the Stewarding Department functions, in accordance with hotel standards. Directs, implements and maintains a service and leadership philosophy, which serves as a guide to respective staff.

• Consistently offer professional, friendly and proactive guest service while supporting fellow employees
• Communicate all departmental policies, procedures and other required service standards
• Monitor & maintain the sanitation of kitchen equipment and other areas within the hotel
• Prepare monthly reports on shortages in china, silverware and equipment and requisition replacements as required while following budget guidelines
• Oversee the scheduling and labor management of stewarding employees
• Oversee ordering of chemicals and operating supplies
• Work closely with the Banquet department to deliver equipment and food in timely manner
• Attend Banquet Event Order meetings and communicate changes to hourly team
• Work closely with equipment vendors to procure the best product for the best price
• Manage performance of the team
• Prepare and distribute assignments for Stewarding staff and review priorities
• Monitor all work areas for compliance with State Health regulations and Hotel requirements; follow through on any violation
• Coordinate and assist with Banquet function requirements as assigned
• Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at any time of day.
• Always maintain positive guest relations.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of:
  • anticipated business levels in each outlet per meal period.
  • daily house count.
  • scheduled in-house group activities, locations and times.
  • correct chemical handling procedures.
• Inspect all work areas and document discrepancies to be rectified.  Develop action plan if needed.
• Inspect the quality of work performed by Night Cleaners and resolve deficiencies.
• Ensure scheduled cleaning tasks are completed within specified time frames.
• https://careers.accor.com/global/en/job/executive-steward-in-fairmont-dallas-dallas-united-states-jid-76165