Beverage & Food Manager

W LONDON – CONTROL YOUR BEAT

Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

THE B&F OUTLETS MANAGER

The B&F Outlets Manager is a key member of the B&F leadership team, responsible for the smooth day-to-day running of all food, beverage, and event operations across W London. Reporting directly to the Director of B&F, this role provides hands-on leadership across the department, ensuring operational excellence, brand consistency, and outstanding guest experiences. As part of the leadership structure, the role is expected to support and represent the Director of B&F when required, maintaining continuity and momentum across outlets and service operations.

As part of the B&F leadership team, the B&F Outlets Manager embodies the energy, confidence, and creativity that define W London. They lead from the front — connecting teams, inspiring innovation, and ensuring every guest touchpoint delivers on the promise of the brand. Whether overseeing a buzzing bar or a high-profile event, they bring rhythm, style, and precision to every

WHAT YOU BRING

• Minimum 5+ years of progressive leadership experience in luxury or lifestyle F&B operations.
• Proven track record overseeing multiple outlets and event operations.
• Strong financial acumen and analytical ability.
• Natural leader with presence, charisma, and an ability to inspire diverse teams.
• Experience supporting senior leadership roles within hospitality.
• Deep understanding of brand identity and guest experience delivery.
• Degree or diploma in Hospitality or Business preferred.

YOUR ROLE IN THE SPOTLIGHT 

Leadership & Departmental Support

• Support the Director of B&F in implementing the strategic direction and operational goals for the department.
• Lead daily coordination of all outlets, ensuring service standards, profitability, and guest satisfaction targets are met.
• Provide leadership presence on the floor and act as a key point of contact for both team members and guests.
• Collaborate with outlet leaders, Culinary, and Events teams to deliver seamless guest experiences.
• Represent the Director of B&F as needed to maintain leadership coverage and operational consistency.

Operational Management

• Manage all B&F outlets, including restaurants, bars, in-room dining, and event operations.
• Ensure service delivery meets W’s bold, contemporary standards across all touchpoints.
• Oversee staffing, scheduling, and floor leadership during service periods.
• Maintain operational efficiency through proactive problem-solving and real-time decision-making.
• Monitor product quality, service flow, and guest satisfaction across outlets.

Event Operations

• Partner with the Events and Culinary teams to plan, staff, and execute on-property events.
• Lead operational delivery for functions, activations, and private events, ensuring brand consistency and guest satisfaction.
• Monitor event profitability, costs, and staffing efficiency.
• Attend BEO meetings and ensure seamless communication between the Events, Culinary, and Operations teams to deliver consistent and flawless service execution.
• Ensure all setups, service standards, and guest communications align with W London’s creative brand identity.
• Anticipate guest and organizer needs, providing proactive solutions on the floor.

Guest Experience & Brand Standardshttps://careers.marriott.com/beverage-food-manager-w-london/job/157A4CF95E0CEEB7AE133930A2E88838++