Agente de reservas bilingüe

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.

Acerca del rol:

Se encarga de vender las habitaciones del hotel, verificando los detalles de las reservaciones de los huéspedes con un alto grado de precisión y personalización.

Lo que vas a hacer:

• Atender y gestionar varias consultas telefónicas de reservas de manera eficiente y amigable, utilizando los nombres de los huéspedes y redirigiendo las llamadas a las extensiones correspondientes.
• Mantener los estándares para todas las Reservas y Comunicaciones, así como las llamadas generales.
• Manejar las reservas de Hotel y Residencias realizadas tanto en el hotel como a través de otros canales, con un alto grado de precisión, atención al detalle y satisfacción del huésped.
• Completar exitosamente una reserva de habitación para cualquier período de tiempo, conociendo los tipos de alojamiento, tarifas y servicios especiales disponibles.
• Crear exitosamente solicitudes de Concierge cuando sea necesario. Además, ser capaz de tomar y compartir con precisión las órdenes de In Room Dining durante períodos de alta demanda

Requisitos

• Mínimo 6 meses de experiencia en roles de servicio al cliente, deseable en el area de reservas.
• Inglés avanzado (C1) hablado y escrito.
• Deseable conocimiento en Opera
• https://careers.fourseasons.com/us/en/job/REQ10347390/Agente-de-reservas-biling%C3%BCe