People and Culture Manager

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

As the People & Culture Manager, you model the Fairmont Century Plaza values of respect, integrity, teamwork, and empowerment through leadership that facilitates extraordinary careers and lasting memories for the People & Culture and Hotel team. Responsible for record keeping for all colleagues, processing all new hires, departures, handling inquiries via telephone, emails or walk in.

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect, and fun
• Support in overseeing the day to day operation of the People & Culture Department and play a critical role in the implementation of the People & Culture strategy
• Use a variety of methods to promote Fairmont Century Plaza’s standards and maintaining consistent colleague communication including but not limited to updating bulletin boards, daily pre-shifts, and training materials as needed
• Take lead on the overall management of the office, including greeting and assisting colleagues who come to the office, ensuring office supplies are kept up to stock, daily filing of documents, ensuring the timely completion of all administrative requests and duties
• Coordinate and facilitate various training sessions including New Hire Orientation
• Support with completion of forms, maintaining 19 files, filing, copying, office organization, applicant greeting and pre-screening, and telephone coverage
• Data input and tracking of information into People & Culture Systems (employee action forms, new hire files, status changes, training, benefits, pension, payroll audit trail, etc.) and file on a daily basis following filing legend
• Coordinate ID cards and name badges for all new hires with Security
• Act with complete discretion and professionalism when handling confidential or sensitive matters
• Act as a resource for all colleagues of the hotel, and assist in resolving colleague questions, complaints, or issues as they arise
• Work with Payroll to ensure all payroll records are up to date on a bi-weekly basis
• Act as the main contact for the Heartist recognition committee
• Support all department managers with questions and colleague activities including various committees such as the CSR committee, the Safety committee, and the DE&I committee
• Provide service and support to all colleagues with regards to eligibility, enrollment, and participation in all applicable benefit plans, including the coordination of benefit information seminars
• Working knowledge of CBA agreements within the Hotel
• Administrative assistance and tracking of all short-term disability, long-term disability, FMLA, Leave of Absences, and Workers’ Compensation claims
• Supporting a work environment reflective of Fairmont’s values
• Other duties as assigned
• https://careers.accor.com/global/en/job/people-and-culture-manager-in-fairmont-century-plaza-los-angeles-united-states-jid-76485