With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
What will I be doing?
As the Guest Relationship Officer, you will be responsible for performing the following tasks to the highest standards:
• Be the brand ambassador of the hotel, providing a positive “first impression” while guests walk-in to the hotel.
• Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food & Beverage outlets, and the Club Lounge.
• Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey.
• Welcome all guests in a polite and friendly manner.
• Be helpful, empathetic and polite to all guests.
• Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service.
• In-depth understanding of each level of the Hilton Honors reward program, ensuring that all associates are updated regularly on the benefits for each program.
• Ensure that every guest who is a Hilton Honors member is enrolled in the Hilton Honors reward program when they check-in and that all associates are to be trained on this and practice this meticulously.
• Ensure that all guest comments are passed on to the centralized guest response area and are updated in all necessary guest history databases.
• Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Club Lounge.
• Develop a close and harmonious working relationship with all the other departments in the hotel.
• Have complete knowledge of Hilton hotel SOPs and local policies.
• Report to work on time with proper uniform, including your nametag, complying with the standards of the hotel on personal appearance and setting an example to be followed.
• Develop knowledge about frequent guests, their special requests and needs.
https://jobs.hilton.com/apac/en/job/HOT0C43P/Guest-Relation-Officer-Mandarin-S
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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