Reservations Agent

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It’s a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

Position :          Reservations Agent

Department :    Reservations

Reports to :        Reservations Manager

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PURPOSE OF POSITION

To answer and respond effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manners.

KEY ROLES & RESPONSIBILITIES

• Respond to enquiries about hotel products and services by telephone, fax, email etc
• Determine guest needs and quote the appropriate villa and rate as per requirements
• Assist guests with international calls and directory queries
• Monitor Bill call costs
• Advise defects on switchboard equipment to Manager
• Accurate input of booking information into the OPERA Reservation System
• Communicate / upsell activities for leisure, corporate & wholesaler’s guests
• Understand Group Bookings – including cut-off dates, blocking and booking policies
• Understand Revenue management strategies, sell levels and sell directed rates and apply these methods as per available hotel inventory
• Has full knowledge of hotel facilities and services to promote its products and services
• Process amendments to reservations such as extensions, early departures, etc.
• Coordinate and communicate with all other departments to ensure a smooth operation
• Maintain knowledge of special rates/ offers/ promotions
• Type a variety of documents such as cover letters, daily pickup reports
• File and organize a variety of documents and maintain stationery and office supplies  https://careers.accor.com/global/en/job/reservations-agent-in-raffles-seychelles-baie-ste-anne-seychelles-jid-55720