Sommelier

• Confirm guest orders including any special needs or requests from the restaurant server using the hotel’s point-of-sales system; check completed orders with the guest’s original order.

• Service and take orders for wines from guests as per the request from any restaurants.

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items.

• Is responsible for the monthly or weekly wine inventory.

• Is responsible to maintain the wine cost by as per the set standards of the Four Seasons. Controls spillage, spoilage, overpour or undercharging the guests.

• Maintains the spoilage report of wines.

• Checks wines storage and temperature of all wine cellars of all restaurants.

• Follow up with assistance of finance for all wine contracts and tracks the rebate amount.

• Creates a profitable wine by glass program and banquet wine program.

• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

• Work harmoniously and professionally with co-workers and supervisors.

• Takes trainings for wine program for team members and creates wine champions in all restaurants.

Education: Six to twelve months of restaurant, food and beverage, or equivalent experience is required. Certified by international wine certification program.

Experience: Minimum two years as Head Bartender work.

Skills and Abilities:

https://careers.fourseasons.com/us/en/job/REQ10364292/Sommelier