🏁 Who We Are
Mercure Dartford Brands Hatch Hotel & Spa is a flagship, event-led 4-star property located right next to the iconic Brands Hatch Circuit. From race weekends to corporate conferences and spa retreats, we’re at the heart of high-energy hospitality—and we’re looking for a hands-on leader who thrives in a busy and dynamic environment..
General Manager – Mercure Dartford Brands Hatch Hotel & Spa
Location:Kent
Role Overview
We are seeking a visionary and Commercially astute General Manager to lead this dynamic property. The role demands a leader who can drive performance across all departments, elevate guest experience, and deliver commercial results. With a unique blend of corporate, leisure and event business, this is an opportunity to shape a standout hospitality destination.
Key Responsibilities
– Oversee daily operations across all departments
– Ensure the property is maintained to the highest standards in line with our 4-star positioning
– Implement and monitor service protocols that consistently exceed guest expectations
– Champion guest experience culture, personally engaging with guests and clients and resolving escalated service issues in a timely manner
– Curate seasonal events and experiences that showcase the Hotel and drive incremental revenue
Commercial Experience
– Lead budgeting, forecasting, and cost control to maximise profitability
– Analyse performance metrics and implement strategies to improve REVPAR, ADR, and occupancy
– Partner with Sales & revenue functions to promote the hotel, Leisure club, M&E, across leisure, corporate, and event segments
– Build strong relationships with local businesses, BID’s, suppliers, and community stakeholders
People Leadership
– Recruit, train, and inspire a high-performing team with a culture of accountability
– Conduct weekly HOD meetings to align departmental KPI’s
Skills & Experience
– Proven success as a General Manager or senior leader in a 4 property
– Strong financial acumen with expertise in budgeting, forecasting, and P&L management
– Exceptional leadership, communication, and interpersonal skills
– Ability to balance strategic vision with hands-on operational oversight
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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