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Assistant Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Front Office Manager

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Job Description

 

  • Consistently offer professional, friendly and engaging service
  • Lead daily operations in Front Office and ensure all service standards are followed for Front Desk and Bell, while supporting Valet, Concierge, and Royal Service/Reservations as needed.
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Assist with the monthly departmental meetings
  • Balance operational, administrative and Colleague needs
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
  • Review the room availability and check status of departures on a daily basis.
  • Relay all pertinent information to the team on a daily and per shift basis.
  • Lead, coach, train, and mentor the Front Desk and Bell team ensuring the correct sequence of events for proper registration and checkout of guests.
  • Assign breaks and specific tasks.
  • Manage staffing levels as occupancy fluctuates.
  • Drive the standards throughout the department, maintain consistency, and conduct audits for successful quality program results (LQA/Forbes/Amex).
  • When observing the front office colleagues, ensure efficient guest registration, check out, and telephone service.  Ensure that their duties are completed in accordance with established policies, procedures, and standards.
  • Resolve any guest opportunity to ensure complete guest satisfaction.  Then use opportunity as a training tool for the Front Desk Agents so the problem does not arise again.
  • Create a welcoming environment for all guests and patrons; assure that all guests are acknowledged while in the lobby either verbally or visually (adhering to the 10-5 rule). Accept requests from guests regarding luggage handling and storage, delivery of items. Maintain all logbooks, keeping them accurate, updated and in good order.
  • Resolve guest and employee concerns expeditiously in a manner, which is beneficial to all involved.
  • Conduct daily pre-shift meetings.
  • Attend pre-conference meetings, review all group resumes, and handle group requests for front office.
  • Handle and manage emergency procedures, emergency panel, and communication to guests during crisis situations.
  • Ensure efficient Talent Selection process within the department by leading recruitment efforts.
  • Lead the talent management initiatives of team members, including coaching, counseling, training, disciplinary action, and termination.
  • Participate in the performance review of employees.
  • https://careers.accor.com/global/en/job/assistant-front-office-manager-in-fairmont-breakers-long-beach-long-beach-united-sta-jid-77544

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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