Concierge

​​​​​Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.
EOE/M/F/D/V

Reporting to the Guest Experience Manager, the Concierge Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service

• Oversee the Guest Services department including bell, door, and concierge staff

• Conduct regularly scheduled departmental meetings

• Oversee operational, administrative and Colleague needs

• Point of contact for high rated and high value guests acting as hotel liaison for guest requests pre-arrival, in house, and post departure with the intent of offering tailored experiences and establish relationships aimed at building loyalty and repeat business

• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition

• Develop and maintain strong guest relationships with all loyal guests establishing clear lines of communication pre, post and during guest stays

• Review daily arrivals to ensure appropriate guests are flag in accordance with the VIP managers guidelines

• Review arrivals and VIP reports to ensure all special requirements are met or exceeded

• Review reservations of VIPs, Consortia, and ALL members to ensure traces, comments and profile notes are set-up successfully

• Develop and maintain strong relationship with other operational departments

• Ensure all Concierge service requests are met pre-arrival, in-house, and post departure
• https://careers.accor.com/global/en/job/concierge-in-fairmont-san-francisco-san-francisco-united-states-jid-77535