Guest Relations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Relations Manager

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

وصف الوظيفة
  • Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.
  • Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.
  • Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.
  • Monitor guest satisfaction and provide feedback to management for service improvements.
  • Supervise and support the Guest Relations team in daily operations.
  • Provide coaching and guidance to team members to maintain service standards.
  • Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.
  • Maintain guest records, preferences, and special requests in the hotel system.
  • Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.
  • Support the Guest Relations Manager in audits, inspections, and quality control initiatives.
  • Assist in planning and executing special events, VIP services, and guest recognition programs.
  • Ensure proper arrangements for guest amenities, surprises, and personalized services.
المؤهلات
  • Minimum 3–5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.
  • Strong interpersonal, communication, and problem-solving skills.
  • Excellent command of English; additional languages are a plus.
  • Ability to handle difficult situations with professionalism and discretion.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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