Reception Agent

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We are seeking a friendly and professional Reception Agent to join our team in Mackay, Australia. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring smooth operations at our establishment.

• Greet and welcome guests with a warm, professional demeanor
• Efficiently manage check-in and check-out processes, ensuring accuracy and attention to detail
• Handle guest inquiries and requests promptly and courteously
• Process payments and manage daily financial transactions
• Coordinate with other departments to fulfill guest needs and resolve any issues
• Maintain a clean and organized reception area
• Provide information about hotel amenities, local attractions, and services
• Manage reservations and room assignments
• Assist with administrative tasks and report generation as needed
• Ensure compliance with all safety and security procedures

• Exceptional customer service skills with a friendly and enthusiastic attitude
• Strong communication abilities in English; additional languages are a plus
• Previous experience in hospitality or customer service roles is preferred
• Proficiency in hotel management software, such as Opera (prior experience is an asset)
• Excellent multitasking and organizational skills
• Ability to remain calm and efficient in high-pressure situations
• Strong problem-solving skills and attention to detail
• Basic computer proficiency, including Microsoft Office suite
• Flexibility to work various shifts, including weekends and holidays
• High school diploma or equivalent; higher education in hospitality is a plus

Experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

https://careers.accor.com/global/en/job/reception-agent-in-mackay-australia-jid-43192