Assistant Director of Rooms

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.

About the Role
We are seeking an experienced and proactive Assistant Director of Rooms to support the Director of Rooms in overseeing all aspects of the Rooms Division operations at Four Seasons Hotel Madinah. Reporting directly to the Director of Rooms, you will be responsible for managing the day-to-day operations of Front Office, Housekeeping, and Guest Services, ensuring that all departments work together seamlessly to provide exceptional guest experiences.

What You Will Do

• Assist the Director of Rooms in managing and overseeing the Rooms Division operations, including Front Office, Housekeeping, concierge and Guest Services.
• Ensure that all areas of the Rooms Division meet Four Seasons’ high standards of cleanliness, comfort, safety, and service.
• Supervise and train department heads, including the Front Office Manager, Housekeeping Manager, and Guest Services Manager, to ensure high performance and operational efficiency.
• Monitor daily operations to ensure smooth communication between departments and ensure guest satisfaction is consistently met.
• Assist in managing the department’s budget, ensuring operational costs remain within forecasted limits and identifying opportunities for cost savings.
• Handle guest complaints and concerns in a timely and professional manner, ensuring that appropriate action is taken to address any issues.
• Ensure compliance with health, safety, and hygiene standards, maintaining a safe and clean environment for both guests and staff.
• Support the recruitment, training, and development of staff within the Rooms Division, ensuring continuous improvement in service delivery.
• Implement and enforce standard training Manual (STMs) across all Rooms Division departments, ensuring consistency and efficiency in service.
• Monitor key performance indicators (KPIs) and operational metrics to track departmental performance and implement improvements.
• Assist in preparing operational reports for senior management, providing analysis and recommendations for improvement.
• Collaborate with other hotel departments, including F&B, Engineering, and Sales, to ensure seamless service delivery and operational synergy.
• Participate in special events and projects within the Rooms Division, ensuring they are executed efficiently and effectively.

What You Bring

• Bachelor’s degree in Hospitality Management or a related field from a recognized institution.
• https://careers.fourseasons.com/us/en/job/REQ10325978/Assistant-Director-of-Rooms-Four-Seasons-Hotel-Madinah-Saudi-Arabia