Housekeeping Supervisor

JOB DESCRIPTION

Position Purpose

To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Housekeeping Team Leader in leading the team, ensuring that all rooms are made as per company, brand and CleanStay standards,, and helping to provide memorable brand-specific guest experiences

Duties & Key Responsibilities

• Come to work every day with a smile on your face
• Execute duties as assigned by the Guest Operations Mgr and HSK Team Leader
• Perform duties of a HSK host, but take on additional ‘supervisor’ responsibilities as well
• Supported by the Guest Operations Mgr, plan the work for the housekeeping team, and distribute room-cleaning assignments accordingly during absences of the HSK Team Leader
• Supported by the Guest Operations Mgr, assign duties for housekeeping hosts in meeting areas, public areas, laundry and heart of house during the absence of the HSK Team Leader
• Supervise Housekeeping Hosts on your shift, check cleaned areas and recognize Housekeeping Hosts for work well done on the spot
• Personally clean a few rooms every day and increase own cleaning hours in times of high occupancy
• Be a role model for others concerning brand-specific behaviours and passionate, friendly and brand-unique hospitality.
• Assist in providing a positive work environment to Housekeeping Hosts that allows everyone to thrive and fulfil their potential
• Supervise and coach HSK hosts on the job in delivering brand-unique hospitality and achieving a high level of cleanliness SALT scores
• Be willing to roll up your sleeves and help in other departments during busy periods and as required
• https://jobs.hilton.com/apac/en/job/HOT0C5NZ/Housekeeping-Supervisor