Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we’re all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it’s not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
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Our commitment to diversity and inclusion:
Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
THE MISSION?
Our customers and our Front Office team are in good hands with you🤗. You can chat to them in either English or German, 🗣️ and why stop there if you’ve mastered other languages. 🌍
Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. 🌟
You coach and supervise the team. 👥 You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks.
You control the cash registers and also verify all of the existing accounts.
You respond directly to customer requests and complaints.
Involved in the marketing of Mama services, you like to promote our shop (sale and merchandising of products) 🛍️, the restaurant🍽️ and our events. 🎉
True coordinator of the Front Office Manager and their assistant, whom you take over for in their absence ✊, you report and communicate all information at the end of each shift.
The customer experience must be perfect ✨ and you are the guarantor 🤜.
MADE FOR YOU? ONLY IF…
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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アコーは世界で約45ブランド、5500軒以上のホテルを展開し、ホスピタリティー産業においてヨーロッパではリーダー的存在です。現在日本国内では、Mギャラリーコレクション、プルマン、スイスホテル、グランドメルキュール、ノボテル、メルキュール、イビス、イビススタイルズ、イビスバジェットの各ブランドを展開しております。 Accor operates over 45 brands, 5,700 hotels worldwide and is a leader in the hospitality industry in Europe. Currently, in Japan, Accor operates the following brands: MGallery Collection, Pullman, Swissotel, Grand Mercure, Novotel, Grand Mercure, Mercure, Ibis, Ibis Styles, and Ibis Budget. 求人内容 お客様のホテル予約を担当していただきます。 業務内容 ・予約業務の管理 ・ゲスト対応 ・システム入力・管理 ・売上、レベニューマネジメントのサポート ・他部署との連携 Job Responsibilities […]
