Front Office Overnight Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Front Office Overnight Manager

At Fairmont, our passion is to connect our guests to the very best of our destinations.  Our hotels offer guests extraordinary places, created by combining unique architecture, expressive décor and artistry and magnificent features.  Add engaging service and the result is an unforgettable guest experience.

Fairmont Chicago, Millennium Park features beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, including 83 newly renovated rooms and Fairmont Gold Lounge along with our recently launched pan-Latin Restaurant in partnership with Richard Sandoval Hospitality.  Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including seasonal pop-ups and luxury event space.

 

Job Description

 

Reporting to the Director of Front Office, your responsibilities and essential job functions include but are not limited to the following:             

  • Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
  • Provide leadership while fostering a compassionate, collaborative work environment
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
  • Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
  • Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Competitive wages and benefits

 

Qualifications

 

Your experience and skills include:

  • High school Diploma or equivalent education required. Bachelor’s Degree preferred.
  • 2-4 years of experience in leadership role, or equivalent
  • Ability to perform and oversee nightly audit functions including balancing daily revenue and posting corrections.
  • Skilled in handling guest complaints professionally and diplomatically during minimal staffing hours.
  • Comfortable working independently and making critical decisions without upper management onsite.
  • Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with high profile guests.
  • Strong knowledge of property management systems such as Opera, SynXis.https://careers.accor.com/global/en/job/front-office-overnight-manager-in-fairmont-chicago-millennium-park-chicago-united-st-jid-77867

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Front Office Supervisor

Job for: Locals

A Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. What will I be doing? As a Front Office Supervisor Intern, you will assist in management of daily Front Office operations […]

Ghana

Reservation Agent

Job for: Locals

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the […]

Malaysia

Front Office Supervisor

Job for: Locals

ompany Description   ibis Styles Dubai Dragon Mart Hotel is located on Al Awir Road (E44), just 15 minutes from Dubai International Airport and with easy access to International City and Dragon Mart. Experience an extraordinary blend of style and comfort at ibis Styles Dragon Mart Inspired by the Arabian Desert and Oasis, our lobby, with […]

United Arab Emirates

Agent de réservation

Job for: Locals

Le Sainte-Barbe Hôtel & Spa MGallery ****, boutique-hôtel emblématique du Conquet (à 30 km de Brest), surplombe la mer d’Iroise depuis un site exceptionnel. Membre de la collection MGallery, notre établissement 4 étoiles propose 34 chambres, deux bars dont un Rooftop, un Spa, des espaces séminaires et un restaurant bistronomique raffiné avec une vue imprenable sur […]

France

Guest Experience Manager

Job for: Locals

Localisation : Pullman Paris Tour Eiffel – Paris, France À deux pas de la Tour Eiffel, notre hôtel 4 étoiles ne se contente pas de partager la vue… il vole la vedette. Plus qu’un séjour, une expérience où le chic décontracté et l’excellence brillent encore plus fort que la Dame de Fer elle-même. Et cela […]

France

Add Your Heading Text Here