F&B Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.

• Responsible for supervising the day-to-day operations for the pool and restaurant in absence of the F&B Assistant Manager.  To assist F&B Management in ensuring all staff adhere to Four Seasons standards.
• Due to the work permit policy in the country, we are looking for local candidate.
• About the Job and expected responsibilities.
• Oversee all front and back of the house operations.
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
• Following up on booking coming from different channels and organize accordingly using Open Table or similar software.
• Good knowledge of the food & beverage offers with the ability to effectively provide descriptions to our customers and drive the service team.
• Maintain quality control for all food served.
• Ensure smooth process of restaurant and lounge reservations.
• Project future needs for goods, in room dining supplies, and cleaning products; order accordingly.
• Oversee health code compliance and sanitation standards.
• Seek ways to cut waste and decrease operational costs.
• Assist Rest Manager/ Ass. Manager to generate weekly, monthly, and annual reports.
• Regularly review menu engineering with the leadership team and Chef
• Train new employees and provide ongoing training for all staff.
• Analyze staff evaluations and feedback to improve the customer’s experience.
• Observe the physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.

Qualifications in detail:

• Minimum 4 years of experience in luxury food & beverage service.
• Hands-on approach with a can-do work style.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions taking ownership for duties and tasks assigned.
• Personal integrity, with the ability to work in an environment that demands excellence.
• Strong communication skills Fast-Paced Experience.
• Reading, writing and oral proficiency in the Arab, French and English languages.
• Working on computer skills and knowledge including Excel, Word, Internet and Micros
• https://careers.fourseasons.com/us/en/job/REQ10328352/F-B-Supervisor