Resort Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

Unique Hotel Elements

High volume & high ADR resort all year long, with a mix of  80% leisure business.  Significant proportion of loyal repeat guests, unique high impact inventory suite program set inside a 865 acre campus which includes a residential community with shared amenities. 5 guest facing restaurants, complex Pool & Beach operations, and large established Spa, Wellness, Retail, Golf operations.

WHAT YOU’LL DO

The Resort Manager forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Resort. The Manager will oversee all aspects of the operational divisions including guest relations, employee relations, development and implementation of quality control programs, training, interpretation of budgets, plans and projects.

Owner Summary/View of Needs

• Proven operator with recent experience in a high-performing property within a key U.S gateway and with U.S centric resort destination experience
• Values-driven leader who ‘starts with the heart’ and protect the spirit of aloha.
• Effective at leading large, tenured teams in high volume environments whilst driving quality.
• Experience with proven results in capital project management.
• Proven results in guest experience, driving quality and innovation in a Forbes 5 star environment
• Ability to integrate and collaborate with a senior PC team and drive employee engagement
• Adept at supporting the RVP/GM with strategic responsiveness and critical thinking.
• A thoughtful leader, in tune with latest industry tends with the ability to innovate and drive the guest experience.
• Preference for food and beverage background
• Ability to actively build relationships within the local community and support homeowner/ member relations

Current Leadership Requirements

https://careers.fourseasons.com/us/en/job/REQ10365426/Resort-Manager