Banquet Operation Manager

Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.

Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.

Job Purpose

This position is responsible for the organization, planning and directing of overall daily banquet event operation and administration of the department and be responsible and accountable for its profitability and revenue generation.

Primary Responsibilities

Banquet Operation

• Take charge of banquet event operation
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.
• Attend pre-function meeting with Event Organizers, disseminate information and changes to colleagues and relevant departments.
• Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log
• Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received
• Ensure that team members with direct guest contact possess good product knowledge
• Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations
• Check and ensure that all operating supplies are well stocked and sufficient to run operation
• Plan the manning allocation/work assignment per Banquet event
• Implement appropriate and effective measures to keep costs and expenses within budget
• Supervise the maintenance of service standards during banquet service operations
• Engage and obtain guests’ feedback during operations to ensure satisfaction

• Handle guests’ complaints and comments tactfully and efficiently

Team Management

https://careers.accor.com/global/en/job/banquet-operation-manager-in-pujut-indonesia-jid-17253