Assistant In-Room Dining Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

About the role

Plan, organize, control and direct the work of employees in the Room Service Department while ensuring guest satisfaction.

What you will do

• As an Assistant Department Leader you will motivate and develop a team, leading by example at all times and instill a culture of continuous learning and improvement among your staff.
• You are actively involved in identifying and assessing the needs of your team and investing in their career development through effective coaching, training and by instilling company our values.
• When dealing with external and internal customers you live by the Golden Rule.
• You will use your unique personality and service style fulfilling the Four Seasons Brand and Resort standards creating a special and memorable experience!

What you bring

• Minimum 3 years management experience in Restaurant or Room Service operations.
• Demonstrate adaptability to live in a remote location.
• Excellent English and Spanish (Preferred) language.
• The ability to oversee all aspects of the Restaurant operation, including scheduling, training and motivating the team.
• The ability to ensure there is consistency of quality and efficiency of food & beverage service.
• The ability to ensure Four Seasons standard service procedures are followed at all times.
• The ability to work closely with the Room Service Manager and Culinary team.
• The ability to ensure that sanitation standards as set forth by Four Seasons and federal regulations are in compliance as well as the cleanliness and organization of the Room Service area.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• The ability to communicate with employees and managers to ensure operational needs are met.
• The ability to coordinate personal training to guarantee a high level of service and productivity.

What we offer: 

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Employee discount for stays at any Four Seasons worldwide
• Complimentary dry cleaning for employee uniforms
• https://careers.fourseasons.com/us/en/job/REQ10360971/Assistant-In-Room-Dining-Manager