People and Culture

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Hotel Jakarta is located in the Sudirman Central Business District (SCBD), one of the most prestigious areas of Jakarta, Indonesia. It provides easy access to corporate offices, shopping centers, and entertainment venues. Open since July 2016, Four Seasons Hotel Jakarta provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world.  The hotel offers a range of rooms and suites designed with a blend of modern luxury and Indonesian culture. These accommodations are equipped with top-notch amenities and offer cityscape views. The hotel also supports Indonesian culture and art, with an extensive art collection on display and regular cultural events. Recent awards and honors include the Top 20 List for Hotels in Asia as voted by the readers of Conde Nast Traveler.

Position:

The People and Culture Generalist supports the department in ensuring smooth and efficient People and Culture operations within the hotel environment. This role handles recruitment, onboarding, employee relations, compliance, and People and Culture administration.

Key Responsibilities:

• Coordinate new hire paperwork, welcome kits, and uniform issuance.
• Facilitate hotel-specific orientation programs, including brand standards, safety procedures, and service culture training.
• Ensure all new staff understand hotel policies, expectations, and guest service standards.
• Conduct reference checks and coordinate pre-employment requirements.
• Assist recruitment for hotel positions across all departments.
• Serve as the point of contact for employee concerns, grievances, and conflict resolution..
• Maintain compliance with labor laws, hotel industry regulations, and brand standards.
• Manage employee records, employee files, and ensure proper documentation.
• Support workplace safety programs and coordinate incident reporting with management.
• Coordinate staff recognition programs, holiday events, and employee engagement activities.
• Promote service excellence, teamwork, and a culture of hospitality.
• Assist employees with benefits enrollment and questions
• Process payroll changes, attendance corrections, and leave requests.
• Monitor attendance and ensure adherence to hotel scheduling policies.
• Maintain HRIS database and generate reports for management.
• Update HR policies, employee handbook, and internal notices.
• Support hotel HR projects and audits.

Qualifications:

• Bachelor’s degree in Human Resources, Hospitality Management, or related field preferred.
• 1–3 years of HR experience, preferably in hotel or hospitality settings.
• Familiarity with hotel operations and hospitality service standards.
• Strong interpersonal, communication, and problem-solving skills.
• https://careers.fourseasons.com/us/en/job/REQ10364473/People-and-Culture-Generalist