Front Desk Supervisor

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

We are looking for a Front Desk Supervisor for the next season to join our Front Office team.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally.

He/She will Report to the Front Desk Manager.

Main Duties & Responsibilities:

·         Supervise and coordinate daily front office activities, ensuring adherence to procedures and service standards.

·         Manage guest check-in and check-out processes, ensuring a fast and efficient experience.

·         Train, motivate, and support the reception team, providing feedback and fostering a positive work environment.

·         Handle reservations, special requests, and guest complaints with professionalism and promptness.

·         Ensure excellent communication between the front office and other departments.

·         Manage financial transactions and cash handling with accuracy.

·         Keep up-to-date knowledge of company services and local attractions.

·         Contribute to achieving sales goals and customer satisfaction targets.

Requirements

·         Proven experience of at least 2 years in a front desk supervisory role, preferably in the hospitality sector.

·         Excellent communication and interpersonal skills, both with clients and team members.

·         Strong leadership and staff motivation abilities.

·         Customer service-oriented and keen attention to detail.

·         Effective problem-solving skills.

https://career.belmond.com/job.html?shortcode=C33409392E