Hotel Manager

• Fairmont Mayakoba is a luxury resort nestled in the heart of the Riviera Maya, surrounded by lush mangroves, crystal-clear waterways, and pristine white-sand beaches. Known for its exceptional service and sustainable luxury, the resort offers a world-class hospitality experience in one of Mexico’s most stunning natural settings.

Reports to: General Manager

The Hotel Manager is a key Executive Committee member, responsible for leading the strategic direction and operational execution across all major divisions of Fairmont Mayakoba, including but not limited to Food & Beverage, Rooms, Recreation, POMEC, Wellnes and Security. This role partners closely with fellow executive leaders to ensure alignment with the Fairmont brand’s luxury standards and to deliver an exceptional guest experience throughout every stage of the guest journey.

Reporting directly to the General Manager, the Hotel Manager plays a pivotal role in driving collaboration across senior leadership, ensuring financial performance, and championing a culture of excellence, innovation, and accountability. In the absence of the General Manager, this position assumes full operational leadership of the property and serves as a trusted liaison with hotel ownership to safeguard long-term value and business continuity.

Key Interations:

• Internally
• Executive Committee Peers
• Department Heads
• Operational Leaders and Colleagues

Externally

• Guests and VIPs
• Owner’s Representatives
• Vendors and Contractors
• Government & Regulatory Bodies
• Consultants & Affiliated Educational Partners
• Corporate Office

What you will be doing:

STRATEGIC LEADERSHIP

• Champions Fairmont Mayakoba’s vision and execute initiatives aligned with the strategic direction of the General Manager and ownership group and assume responsibilities in their absence.
• Leads executive-level discussions, offering insights on financial performance, operational challenges, and strategic opportunities.
• Balances strategic decison-making with guest satisfaction, employee engagement, and sustainable profitability.
• Represent the hotel in the local and international hospitality community, upholding the brand’s luxury positioning.

ENSURES LUXURY GUEST JOURNEY FROM PRE-ARRIVAL TO POST-DEPARTURE

• Oversee and elevate the entire luxury guest journey — from pre-arrival to post-departure — ensuring service excellence at every touchpoint.
• Lead operational teams in achieving guest experience KPIs (e.g., LQA, Forbes, TrustYou), using guest feedback and data analytics to drive continuous improvement.
• Maintain a strong presence in guest areas, personally welcoming VIPs and key guests to reinforce brand standards and relationship-building.
• Proactively address and resolve guest concerns, implementing long-term solutions to enhance satisfaction and loyalty.
• https://careers.accor.com/global/en/job/hotel-manager-in-fairmont-mayakoba-playa-del-carmen-mexico-jid-78568