Event Operations Agent

At the historical St. Regis Rome we are looking for an Event Operation Agent (temporary).

Reporting to the Groups and Catering Manager, the role will be part of the St. Regis Rome team, proud to create exquisite experiences for guests  at Rome’s best address.

MAIN TASKS

• Perform general office duties to support Event Operations.
• Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable.
• Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc.
• Coordinate all logistical aspects of events, including set-up, catering, audiovisual equipment, and transportation.
• Collaborate with the appropriate Department in respect of rooming list, special arrangements, any F&B requirements, transfer and transport, account and billing instructions.
• Respond to and try to fulfill any special banquet event arrangements.
• Follow up on special banquet event arrangements to ensure compliance.
• Maintain regular communication with clients, providing updates on the status of the event.
• Oversee all aspects of event set-up, coordination, and execution.
• Monitor event activities to ensure smooth execution.
• Deal promptly with any problems or emergencies at the event site.
• Sell events and banquets, create offers and generate contracts.
• Check deposit accounts.
• Accounts closing and billing.
• Verify prior to arrival that all involved departments have the most updated information regarding group and event requirements.
• Collect final feedback from clients.

CRITICAL TASKS

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Maintain awareness of undesirable persons on property premises.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests’ service needs in a professional, positive, and timely manner.
• Assist other employees to ensure proper coverage and prompt guest service.
• Thank guests with genuine appreciation and provide a fond farewell.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• https://careers.marriott.com/event-operations-agent-temporary/job/48A7576CF1FD9DBD23825A37BF2D9AE4