Learning & Development Manager

We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.

We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups .

Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.

• Deliver Accor corporate, multi-brand, and leadership training programs across hotels in India and South Asia.
• Facilitate leadership development programs for Heartists across levels.
• Support Accor Academy certification programs and maintain training standards.
• Assist in pre-opening, re-branding hotel training and Brand Service Culture Training, including planning and simulations.
• Identify training needs and customize learning solutions for hotels.
• Manage training MIS, records, and post-training follow-ups
• Collaborate with General Managers, People & Culture, and Learning & Development Managers across hotels.
• Promote and embed Accor values, culture, and service excellence.
• Develop employee capability and prepare talent for future leadership roles.

• Bachelor’s Degree in Hotel Management & post-graduation in Human Resources
• 9–10 years of experience in Learning & Development / Training within the hospitality industry Strong exposure to hotel operations (Front Office, F&B, Housekeeping, Culinary, and Support Functions).
• Proven experience in designing and delivering service excellence, brand standards, and leadership development programs.
• Hands-on experience in pre-opening hotel training, including training plans, budgets, simulations, and certifications (preferred).
• Experience managing LMS, training MIS, and learning analytics in a multi-property environment.
• Certified Trainer / Facilitator (Train-the-Trainer, Leadership Facilitation, Coaching certification preferred).
• Excellent communication, presentation, and stakeholder management skills, with the ability to engage diverse hotel teams.
• Demonstrated ability to align learning initiatives with guest experience, service quality, and business performance.

• Good interpersonal skills with ability to communicate with all levels of employees
• Serviced oriented with an eye for details
• Good team working skills and able to work effectively and contribute in a team
• Good presentation and influencing skills
• https://careers.accor.com/global/en/job/learning-and-development-manager-in-gurugram-india-jid-78717